Vitamin Planet Reviews

Whist I purchased items,the Website showed buy one get one free, however I only received one , I have contacted the sale team and customer service team by email and call for several times, nobody answer the phone, I never get a reply and a refund.
It is a scam!!

Very poor. Didn't give my address as shown on my order confirmation to the courier for weeks, despite paying £4 for 3-5 day shipping, endless emails to get them to do that. Then the courier deliverd to a random outbuilding that isn't on my property/I don't know where it is and vitamin planet said its my problem to sort with the courier. So 3 weeks after my order, still no delivery. Gave up as was taking up so much time in phonecalls/emails to sort so I did a charge back via the bank.

I will never use this company again. I was sent a Hermes tracking number almost immediately, but seven days went by with Hermes saying they had not received it. Vitamin Planet does not answer the phone, nor reply to voice mails or emails. Finally I was told that Hermes had lost the pallet with my order but it was now found. Several more days elapsed until my small parcel arrived. It could easily have been sent by Royal Mail.

Ordered something nearly a month ago and allegedly it was dispatched a few days afterwards and I was sent a tracking number that does not work. When I contacted them 2 weeks after the order I was told it hasn’t been dispatched? Have since tried to contact since as tracking isn’t valid and my order hasn’t come and have not had a response.

After a month long wait and £50 out of pocket, still no delivery. Looking at all the reviews now, VITAMIN PLANET needs to be re-labelled as VITAMIN SCAMMERS!! Please consider one star as a minus One!! Leave a message on the phone; can never talk to anyone, and no one ever returns your calls.

Very disappointed with Vitamin Planet. Order place 2 weeks ago, items still haven't been sent.
Customer service is non-existent, no reply to any of the e-mails sent and the phone line just says no-one available to take the call, leave details & we'll call you back ......they don't.
I have requested a refund, but still no response.
Would not recommend this company.

I can’t get my coffee on the Isle of Skye and where I’d bought it previously was no longer supplying. I was devastated, then I found Vitamin Planet, I’m always a little weary of trying new sellers. But they were great and the process was simple. Also by using Shop I was kept abreast of when my delivery was arriving. All in all a great experience ?

ordered 4 weeks ago and have not yet received the goods.
wrote to them but was just told that I should have patience and wait patiently - it should probably show up sometime !!!
Do not order anything here that is less than 50% chance of receiving something or has to wait an incredibly long time for your goods.

I bought two masks and payed the delivery cost on 22-Apr, but I did not receive the parcel till 10-May, even didn’t receive any notification from the delivery company. I send many emails to the seller for help and request refund it if the parcel was lost, but still not get any help and feedback, they should be responsible to their customers. This is my first bad experience online purchase, I think I will not buy anything from Vitamin Planet.

This company describes itself as the UK leading vitamin supplier - if so heaven help us. 50 days ago I wrote to them regarding an issue setting up an order. After several e-mails (including a request to phone me) I got an e-mail saying their response time was 30 days. Really? - I'm still waiting. Very disappointed that I had to give 1 star as something like minus 10 stars would be appropriate.

PLEASE DONT USE THIS COMPANY. Very poor customer service. I chased up my order twice but had to leave a message. No one ever called me back. When my order did turn up it was nearly 2 weeks late. I place another order on the 6th April 2021 and it still hasn’t been dispatched. I won’t be using this company again.

It was taken too long to get the goods. I understand due to the national lockdown, delivery and goods supplies were slower than normal. But this was the longest time I had been waiting, for more than two months. The other goods I ordered online with different companies were all delivered within a reasonable time.
By the way, I made the purchase last year. But just now received the email for a feedback!

This company have very poor customer service, or shall I say no customer service. I have place an order for honeycomb slab and I have not received it. They have taken my money from my account but they have not send my order. I have been trying to contact them but both email and customer service number they provided in their site doesn’t work. I have been scammed!!! PLEASE DO NOT ORDER FROM THIS COMPANY! They are SCAMMERS ! They will take your money but will not deliver your order.

DO NOT ORDER FROM THIS COMPANY!! Really disappointed. I ordered four boxes of Organix baby muesli yesterday. I have not received any email confirmation or order number. Nothing at all.

My credit card has been charged.

I tried to log on to track the order and as I do not have an order number, I can't log on.

I then emailed the address provided... I received an email back stating that the ADDRESS HAS NOT BEEN FOUND.

Cannot believe I have been scammed like this!! Do not order from them!

Placed an order online, paid, but no order confirmation. Waited and waited but nothing. Tried calling their number, voicemail to say no agents available and ability to leave a voicemail which I did. No reply after a few days. Emailed them and got a reply to say my order is now unavailable and will refund me in 3-5 working days. So having now lost a number of days, I'm back to finding what I need and awaiting my refund. An online experience to avoid in my opinion.